🛠️ Speir Support Subscription Tiers
💡 For: Personal & Business Users
Support coverage across: The Speir and InterQ Platform’s SADIS AI Tools, Creator Studio, Event Platform, Billing, API/Dev, and Concierge onboarding.
🟢 Free Tier – Speir Base
Included with all accounts (Personal + Business)
👤 Ideal for casual users or early creators
Feature Access
Email Support ⏱ 72 hr response
Knowledge Base ✅ Yes
SADIS Troubleshooting ❌ AI-only guidance
Live Chat ❌
Remote Assist (via Zoho) ❌
AI Points Needed 0
🔵 Tier 1 – Speir Core Support
Upgrade Option via AI Points: 300 pts/mo
🧑💻 Designed for active creators, promoters, and vendors
Feature Access
Email Support ⏱ 24–48 hr response
Knowledge Base ✅ Yes
SADIS AI Chat Agent Access ✅ Pro version
Live Chat (SalesIQ) ✅ Business hours
Remote Assist (Zoho Assist) ✅ Scheduled
Ticket Escalation ✅
AI Points Needed 300 pts / mo or Speir Token equivalent
🟠 Tier 2 – Speir Priority Support
Subscription: $29.99/mo or 500 pts
🚀 For small teams, digital pros, and promoters with recurring campaigns
Feature Access
Dedicated Ticket Routing ✅ VIP routing
Response Time SLA ⏱ 4 hrs (during business hrs)
Remote Assist Sessions ✅ On-demand (1 per week)
AI Workflow Support ✅ (Creator, SADIS, Events)
API Troubleshooting ✅ Limited
AI Points Needed 500 pts / mo or Speir Tokens
🔴 Tier 3 – Speir Concierge+
Subscription: $99.99/mo or 1,000 pts
👑 Ideal for enterprise partners, large festivals, premium content teams
Feature Access
Dedicated Concierge Rep ✅ Named rep
Response Time SLA ⏱ 2 hours or less
Remote Assist Sessions ✅ Weekly + on-demand
Custom Onboarding + Workflow ✅ (AI, ticketing, monetization)
Monthly Optimization Calls ✅
Dev Team Escalation ✅ API + feature requests
AI Points Needed 1,000 pts / mo or Token/Billing
🧭 Monetization Model Options
• Enable redeemable via AI Points or monthly billing via:
o Zoho Books (card, ACH, crypto)
o Speir Tokens (when tradable)
🔄 Upgrade/Manage UX
Within the SUNA Dashboard:
• Section: “Support Plan” → shows current tier + upgrade CTA
• Redemption panel: “Use AI Points for Better Support.”
• Icons/Badges: 🎧 🧑💼 👑 appear on profile