Speir Assist Enterprise-Grade Remote Support for the Entire Speir Ecosystem
Purpose-Built for Speir Applications
Speir Assist is the cloud-native remote support and unattended access service engineered for the Speir News & Entertainment Platform and its extended suite (SUNA, Speir AD Exchange, Speir Event Management, InterQ, Global Radio & TV, and Fusion IQ). From live-stream encoders and RFID POS terminals to editorial workstations and Kubernetes clusters, Speir Assist keeps every node in your media-tech stack reachable, supportable, and secure.
Core Capabilities
Capability: How It Powers Speir Instant, Web-Based Connections One-click links in every Speir dashboard launch encrypted sessions over any network—no VPNs or firewall tweaks required. Attended & Unattended Control Support teams can guide on-air presenters in real time and maintain backstage servers after hours without user intervention. Multi-OS & Multi-Device Windows, macOS, Linux, iOS, Android, Chromebooks, edge IoT devices, and broadcast appliances—all managed from a unified console. Session Collaboration: Invite engineers, producers, or third-party vendors into the same session to solve critical issues before airtime. File & Clipboard SyncRapidly push ad-tag configs, graphics, or hot-fix scripts during live events. Integrated Monitoring Hooks Tie into Speir Fusion IQ analytics to auto-trigger a remote session on anomaly detection.
Security & Compliance
- End-to-End 256-bit Encryption with perfect-forward secrecy
- Zero-Trust Architecture: device & user verification before every session
- Role-Based Access Control (RBAC) mapped to Speir platform roles (admin, editor, vendor, promoter)
- Comprehensive Audit Trails exportable to SIEM/SOC tools for PCI-DSS, GDPR, and ISO 27001 reporting
- Geo-Federated Edge Relays for low-latency links while keeping data residency intact
High-Scale Enterprise Features
- Mass Deployment via MSI, PKG, or container images with SUNA orchestration hooks
- SAML/SSO with Okta, Azure AD, Google Workspace
- Custom Branding & White-Label Portals for MSP partners and white-label platform operators
- API & Webhook Library to embed “Get Help” buttons inside Speir CMS modules and mobile apps
- 99.99% SLA backed by globally redundant regions across AWS, GCP, and Cloudflare Workers
Primary Use Cases
Team / PersonaTypical ScenarioSpeir Assist ImpactOutsourced IT & MSPsManage thousands of festival kiosks and subscriber set-top boxes worldwideCut on-site visits by 60 %. Customer Support Walk a creator through playlist ingestion on Speir TV. First-call resolution ↑, CSAT ↑IT Help Desk Patch SUNA modules on production WHM servers overnight. Mean Time to Resolve ↓ 45 % Broadcast Ops Rapid fix for encoder drift minutes before a global live stream. Zero unplanned downtime
Packaging & Licensing
- Creator Tier — 5 unattended endpoints, live-chat widget, per-session billing
- Business Tier — 250 endpoints, SAML, custom subdomain, usage-based or annual
- Enterprise Tier — Unlimited endpoints, dedicated relay cluster, OEM embedding rights, 24×7 TAM
Why Speir Assist vs. Generic Remote Tools
Speir Assist Generic Alternatives Deeply integrated with Speir telemetry, roles, and billing. Stand-alone, siloed toolset Built-in content-aware optimizations (lossless color for grading stations)One-size-fits-all streaming Edge relays tuned to Speir Global Accelerator mesh Public relay networks with variable latency Native support for RFID/POS & broadcast hardware drivers Limited or no specialty device support.
Key Takeaway
Speir Assist extends the visionary reach of The Speir Platform into frictionless, secure, real-time support, ensuring creators, promoters, and enterprise partners stay productive and audiences stay engaged, no matter where in the world the show goes live.
